Enlightened Space Return Policy
Effective Date: 01/1/2025
At Enlightened Space, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we’ve made our return process simple and hassle-free.
Eligibility for Returns
We accept returns for the following conditions:
- Unused and Undamaged Items: Items must be returned in their original packaging, unused, and in the same condition as received.
- Defective or Damaged Products: If your item arrives damaged or defective, we will replace it free of charge or issue a full refund.
- Dissatisfaction with Product: If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
Conditions
To qualify for a return:
- The item must have been purchased directly from Enlightened Space via our website or retail store.
- Returns must be initiated within 7 days of receiving the product.
- Proof of purchase (receipt or order confirmation) is required.
Items that show significant signs of use, damage caused by the customer, or are missing parts may not be eligible for a refund or exchange.
How to Initiate a Return
- Contact Us: Email our customer service team at hello@yourenlightenedspace.com with your order number and reason for the return.
- Prepare the Item: Securely package the item in its original packaging. Include all accessories, manuals, or inserts.
- Return Instructions: Our team will provide you with return instructions, including a shipping label if applicable.
Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5–10 business days after the return is processed for the refund to appear in your account.
- For gift returns, store credit may be issued instead of a refund.
Exchanges
- If you wish to exchange an item, we will gladly replace it with a product of equal or lesser value.
- If the replacement item is of greater value, you will be asked to pay the difference.
Return Shipping Costs
- Defective or Damaged Products: Enlightened Space will cover the cost of return shipping.
- Change of Mind Returns: The customer is responsible for return shipping costs unless otherwise agreed upon with our customer service team.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Items marked as final sale
- Opened or used items that are not defective
Questions?
We’re here to assist you! For any inquiries regarding returns or exchanges, please contact us at [email/contact info].
Thank you for choosing Enlightened Space! Your satisfaction is our priority, and we look forward to helping you create a balanced and harmonious home.
