Effective Date: 01/12/24 Enlightened Space (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully. 1. Information We Collect We may collect and process the following types of personal data: a. Information You Provide Directly - Name - Contact details (email address, phone number, postal address) - Payment information (processed securely through [payment provider]) - Account details (if you register on our site) - Feedback or correspondence b. Information We Collect Automatically - IP address and browser type - Device type and operating system - Pages viewed, and the time spent on our website c. Information from Third Parties We may receive personal data from third-party sources, including: - Delivery partners - Social media platforms (if you interact with our accounts) 2. How We Use Your Information We process personal data to: - Fulfill orders and provide our services - Communicate with you about your orders or inquiries - Improve our website and customer experience - Comply with legal obligations - Send promotional materials (only if you have opted in) We ensure that all processing activities are based on one or more lawful bases, including your consent, our contractual obligations, legal compliance, or our legitimate interests. 3. Sharing Your Information We do not sell your personal data. However, we may share it with trusted third parties, such as: - Delivery providers to fulfill your orders - Payment processors for secure transactions - IT service providers to maintain our website and systems - Legal or regulatory authorities, when required All third parties are bound by strict data protection agreements and must safeguard your data in compliance with GDPR. 4. Retention of Your Data We retain personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. For example: - Order information: Retained for [X] years for tax and legal purposes. - Marketing data: Retained until you opt out or request deletion. 5. Your Rights Under GDPR, you have the following rights: - Access: Request a copy of the data we hold about you. - Correction: Request corrections to inaccurate or incomplete data. - Deletion: Request the deletion of your data (subject to legal exceptions). - Objection: Object to processing based on legitimate interests or for marketing purposes. - Data Portability: Receive your data in a portable format. To exercise your rights, please contact us at hello@yourenlightenedspace.com 6. Data Security We implement robust security measures to protect your personal data, including encryption, secure storage, and access controls. Despite these measures, no system can be guaranteed 100% secure. If you suspect a breach, please notify us immediately. 7. International Transfers If we transfer your personal data outside the UK, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms. 8. Cookies We use cookies to enhance your experience on our website. 9. Updates to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. 10. Contact Us If you have any questions or concerns about this policy or how we handle your personal data, please contact us: Enlightened Space Email: hello@yourenlightenedspace.com
